Return and Refund Policy     

At Trendcarrie, operated by Vertofex Solutions, we are committed to providing a smooth and reliable shopping experience. In this document, “we,” “our,” and “us” refer to Vertofex Solutions, while “you,” “your,” and “user” refer to our valued customers. By purchasing from our platform, you agree to follow the return and refund procedures described below for Men’s and Women’s Accessories.    
Return Eligibility  

To qualify for a return, the following conditions must be met:  

• Items must be unused, unwashed, and in original condition, including all tags, labels, and packaging .    
   
• All original tags, labels, and packaging must be returned as received.    
   
• Products that are worn, washed, or altered in any way are not eligible.    
   
• Return requests must be submitted within 48 hours of delivery via our customer support team.    
   
• Items failing to meet these criteria will not be accepted for return.  

How to Initiate a Return  

• Submit Your Request:  Email your return request with Order ID and reason for return to vertofexsolutions@gmail.com  .    
   
• Provide Proof :    For defective, damaged, or incorrect items, include clear photographs to expedite processing .    
   
• Follow Instructions:    Once approved, detailed steps to complete the return will be provided.  

Important:  Returns that do not adhere to these guidelines may be declined.    

Refund Process & Timeline  

• Returned items are inspected to ensure they meet return requirements.    
   
• You will receive a notification regarding whether the refund is approved or declined.    
   
• Approved refunds are credited to the original payment method within 5–7 business days.    
   
• A confirmation email will be sent once the refund is completed.  

Partial Refunds  

If a returned item partially meets return conditions (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.    

Damaged, Defective, or Incorrect Items  

• For faulty, damaged, or incorrect items, submit a return request within 48 hours of delivery.    
   
• Include clear photos or videos of the issue and send them to vertofexsolutions@gmail.com  for faster resolution.  

Customer Support  

We appreciate your trust in Trendcarrie and are committed to making your Men’s and Women’s Accessories shopping experience exceptional.  For questions or assistance regarding returns and refunds, please contact our support team at: vertofexsolutions@gmail.com